Frequently Asked Question

To create a service request via email, follow these steps:

1. Send an email to: [email protected]
2. Subject Line: Write a clear and concise title for your service request.
   Example: "Printer Not Working in Office 205"
3. Email Body: Include the following details:
   • Issue Type: Specify the category of your issue. Choose one of the following:
     • General
     • System
     • Network
     • Security
     • Database
   • Business Impact: Indicate the urgency of the issue. Choose one of the following:
     • Low
     • Normal
     • High
     • Emergency
   • Issue Summary: Provide a brief description of the problem. Include any relevant details, such as error messages, steps to reproduce the issue, or affected systems.

Example Email:

Subject: Printer Not Working in Office 205

Issue Type: System
Business Impact: High

The printer in Office 205 is not responding. When attempting to print, the printer displays an "Out of Paper" error, even though the paper tray is full. This is affecting multiple users in the department.

Once your email is received, our helpdesk system will create a ticket and respond to you with a ticket number for tracking.